Welcome to Dwbase – your daily wear base, where style begins.

SHIPPING POLICY

Effective Date: August 3, 2026

We appreciate your order with Dwbase. We know that every garment you pick carries thought and purpose, so we do our best to ready each order with care and send it out safely.

This policy covers where we deliver, how long preparation takes, the expected arrival windows, shipping charges, tracking, and how we handle delivery-related matters. If anything is unclear, please write to us at the customer service email below.

Payment Methods We Accept

To keep checkout secure and convenient, Dwbase accepts the following payment methods:

Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, Discover, PayPal, and UnionPay.

Where We Deliver

Dwbase currently delivers to:

United States
Canada
Mexico

Orders with shipping addresses outside these countries cannot be completed at checkout at this time.

Fulfillment centers and carriers may vary based on item availability, delivery location, and operational needs.

Shipping Fees and Estimated Time in Transit

United States: transit time 7–20 business days; free shipping on orders of US$50 or more; US$7.00 for orders below US$50.
Canada: transit time 10–30 business days; free shipping on orders of US$50 or more; US$8.00 for orders below US$50.
Mexico: transit time 20–30 business days; free shipping on orders of US$50 or more; US$12.00 for orders below US$50.

All shipping charges are listed in U.S. dollars. The applicable fee will appear at checkout before you finalize payment. You can complete your payment using any of the methods listed above.

Order Preparation Time

Preparation time is the period between placing an order and handing it to the relevant carrier.

Most in-stock orders are prepared within 2–7 business days. Weekends and public holidays are not business days.

Preparation may take longer during:

Peak shopping seasons or major promotions;
Public holidays;
Inventory restocking;
Additional production or quality checks; and
Preparation of personalized, custom, or made-to-order items, where noted on the applicable product page.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided during checkout and explain the available options.

Overall Estimated Delivery Windows

Total estimated delivery time = preparation time of 2–7 business days + transit time.

Approximate total delivery windows from order placement are:

United States: 9–27 business days.
Canada: 12–37 business days.
Mexico: 22–37 business days.

These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by:

Incorrect or incomplete delivery details;
Customs clearance;
Severe weather;
Public holidays;
Carrier disruptions;
Peak-season shipping volumes;
Remote delivery locations; or
Other circumstances beyond our reasonable control.

Please verify your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Your Parcel

Once your order has been dispatched, we will send available tracking details to the email address provided during checkout.

You may also sign in to your customer account and check the “Orders” section for available updates.

Tracking details may take several business days to appear in the carrier’s system after dispatch. A temporary delay in tracking updates does not necessarily mean the parcel has stopped moving.

If an order includes multiple items, they may be shipped in separate parcels. In that case, you may receive more than one tracking number, and the parcels may arrive at different times.

Duties, Taxes, and Import Charges

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility. Depending on your selected payment method, these charges may need to be paid separately to the carrier or customs authorities.

If a recipient refuses delivery due to customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Address Errors or Missing Details

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

service@dwbase.com

We will make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, we cannot guarantee the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address will be the customer’s responsibility.

If you request redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

Late, Missing, or Marked-as-Delivered Parcels

If tracking has not updated for an extended period or you believe a parcel may be lost, contact us at service@dwbase.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;
Ask household members, neighbors, or building management;
Check for a delivery notice;
Contact the carrier using the tracking number; and
Contact us if the parcel still cannot be located.

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include replacement or a refund for the affected item.

Damaged, Wrong, or Incomplete Shipments

If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:

Your order number;
A clear description of the issue;
Photographs or videos showing the garment and the problem;
Photographs of the shipping label and outer packaging where relevant; and
Confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include:

Sending the missing item;
Sending a replacement;
Arranging an exchange; or
Issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected product or its packaging while your request is under review unless our customer service team instructs you otherwise.

Rejected, Uncollected, or Non-Deliverable Parcels

A parcel may be returned due to:

An incorrect or incomplete address;
Refusal by the recipient;
Failure to collect the parcel;
Repeated unsuccessful delivery attempts;
Failure to pay applicable customs charges; or
Another reason attributable to the customer.

If this occurs:

Refund eligibility will be assessed after the parcel is returned and inspected;
Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and
If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.

Sending Items Back

For return-related matters, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 43-XNP-2
Warehouse: Menlo Worldwide Logistics – Suite 209
801 Swan Drive
Smyrna, TN 37167
United States

Additional return eligibility requirements and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

How to Reach Us and Corporate Details

If you have a question about shipping, tracking, or delivery, please contact us using the customer service email address:

service@dwbase.com

Please include your order number and the email address used during checkout.

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