Welcome to Dwbase – your daily wear base, where style begins.

FAQ

Effective Date: August 3, 2026

What kinds of apparel does Dwbase offer?

Dwbase maintains a rotating selection of clothing made for daily wear and seasonal dressing. Depending on current inventory and the time of year, our range may include:

tops, dresses, and outerwear;
bottoms, knitwear, and coordinated sets;
seasonal styles and layering pieces;
casual, polished, and relaxed silhouettes;
related wardrobe essentials and lifestyle accessories.

Colors, sizes, fabrics, designs, package contents, and available options may differ by style and season. Please consult the product page for the most current details.

What should I know about sizing and materials?

Fit and fabric vary by design. Please review the size guide, material notes, care instructions, and product measurements on each item page before ordering.

Because of photography, lighting, screen settings, fabric qualities, and normal production variations, slight differences in color, texture, stitching, finish, or measurements may occur. These are not necessarily defects.

Are Dwbase pieces suitable for daily wear?

Many of our garments are designed for everyday use, but suitability depends on the specific style, fabric, and intended occasion. Please review the product description, care guidance, and recommended use before purchasing. If you are unsure about fit or fabric, our support team can help.

Where does Dwbase ship?

We currently ship to:

United States
Canada
Mexico

Orders with delivery addresses outside these countries cannot currently be completed at checkout.

Fulfillment locations and carriers may vary depending on item availability, delivery destination, and operational requirements.

How long does order handling take?

Most in-stock orders are handled within 2–7 business days. Business days exclude weekends and public holidays.

Personalized, customized, or made-to-order items may require additional preparation time where stated on the applicable product page. Handling may also take longer during peak shopping periods, public holidays, inventory checks, or additional quality-control procedures.

How long does delivery take?

Estimated transit times after dispatch are:

United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days

Handling time and transit time are separate. Including the standard 2–7-business-day handling period, approximate total delivery times are:

United States: 9–27 business days
Canada: 12–37 business days
Mexico: 22–37 business days

Delivery estimates are not guaranteed. Customs processing, carrier disruptions, severe weather, public holidays, remote destinations, or other circumstances outside our reasonable control may cause delays.

How much does shipping cost?

Orders totaling US$50 or more qualify for free standard shipping.

For orders below US$50, standard shipping charges are:

United States: US$7.00
Canada: US$8.00
Mexico: US$12.00

The applicable shipping charge will be displayed at checkout before payment is completed.

How can I track my order?

After your order is dispatched, we will send available tracking information to the email address provided during checkout.

You may also log in to your customer account and review the “Orders” section for available updates.

Why has my tracking information not updated?

Tracking activity may take several business days to appear after dispatch. Updates may also pause while a parcel moves between carrier facilities, undergoes customs processing, or transfers to a local delivery provider.

If tracking has not changed for an extended period, contact us with your order number and tracking information. We will review the available information and, where appropriate, request an investigation with the carrier.

Will all products arrive in one package?

Products from the same order may be shipped in separate parcels depending on item availability, fulfillment arrangements, and delivery requirements.

If this happens, you may receive more than one tracking number, and the parcels may arrive on different dates.

What should I do if tracking shows “delivered” but I cannot find the parcel?

Please first:

Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;
Ask household members, neighbors, or building management;
Check for a carrier delivery notice; and
Contact the carrier using the tracking number.

If the parcel still cannot be located, contact us with your order number. We will review the available information and help initiate an appropriate investigation.

Can I modify or cancel my order?

If you need to correct an address, change a garment selection, or request a cancellation, contact us as soon as possible at:

service@dwbase.com

Please include your order number and clearly describe the requested change.

We will make reasonable efforts to assist you. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.

Can I send an item back?

You may request a return for an eligible item within 30 days after delivery.

Please contact us before sending anything back. If your request is approved, we will provide the applicable return address and instructions by email.

Products sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Complete conditions are provided in our Returns, Refunds and Cancellation Policy.

Can personalized or customized items be returned?

Personalized, customized, and made-to-order products are generally not eligible for a change-of-mind return.

This restriction does not affect your rights if the product arrives damaged, defective, incorrectly produced, incomplete, or materially different from the order you confirmed.

Who covers return shipping costs?

For an approved change-of-mind return, the customer is responsible for return shipping costs.

If a product is confirmed to be damaged, defective, incorrect, or incomplete because of our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Dwbase does not impose a restocking charge.

How do swaps work?

Exchanges are subject to product availability.

For an ordinary change-of-mind exchange, the original product must normally be returned and inspected before a replacement is processed. The customer is responsible for the applicable return shipping and new shipping costs.

For a confirmed damaged, defective, incorrect, or incomplete product, we will provide an appropriate remedy and cover authorized exchange-related shipping costs.

If the requested replacement is unavailable, we may issue an eligible refund and invite you to place a new order.

What if my product arrives damaged, defective, incorrect, or incomplete?

Contact us promptly and provide:

Your order number;
A clear description of the issue;
Photographs or videos showing the product and problem;
Photographs of the shipping label and outer packaging where relevant; and
Confirmation of your delivery address.

After reviewing the information, we will provide an appropriate solution. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected product.

If the problem is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover authorized replacement or return shipping costs.

What does an approved refund include?

An approved refund covers the purchase price of the eligible returned product.

Original shipping charges are refundable only when the return results from our confirmed error or where applicable law requires otherwise. Original shipping charges are not refundable for a change-of-mind return.

Customs duties, import taxes, brokerage charges, and other amounts paid directly to third parties generally cannot be refunded by Dwbase.

Approved refunds are normally issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional processing time.

Will I have to pay customs duties or import taxes?

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, or carrier.

Unless expressly stated as included at checkout, these charges are the recipient’s responsibility.

What happens if I enter an incorrect address or do not collect my parcel?

Contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after processing or shipment begins.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect it, repeated unsuccessful delivery attempts, unpaid customs charges, or another customer-attributable reason:

Refund eligibility will be assessed after the parcel is returned and inspected;
Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and
If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Where should I send a return?

Do not send products to our registered business address or to an address printed on the original parcel unless our customer service team specifically instructs you to do so.

The appropriate return location may vary depending on the product, order, and customer location. If your return request is approved, we will provide the applicable return address and instructions by email.

How can I reach Dwbase?

You can contact our customer service team at:

service@dwbase.com

Store Website:
dwbase.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

Dwbase is operated by Qingdao Ruimeng Beier Clothing Co., Ltd., which is responsible for the operation of the online store dwbase.com, order processing, customer service, and related ecommerce activities.

FAQ

SUBSCRIBE TO US

Cart