Effective Date: August 3, 2026
Thanks for stopping by Dwbase—we’re glad you found us.
Whether you have a question about a garment, need a hand with an order, or want details on shipping, tracking, returns, or refunds, our customer care team is ready to help. Every shopper matters to us, and we aim to make your experience feel thoughtful and personal, much like the clothing we offer.
What to Tell Us
To help us grasp your request and answer quickly, please share as much of the following as you can:
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your order number, if you have one;
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the email address used when ordering;
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the name or web link of the item concerned;
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a clear explanation of your question or request; and
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relevant photos or videos if something arrived damaged, faulty, wrong, or incomplete.
For a delivery that arrived damaged, faulty, incorrect, or incomplete, please include clear images of the garment, the issue, the shipping label, and the outer packaging where relevant. These details help us look into the matter accurately and offer a suitable resolution.
Ways to Get in Touch
Customer Service Email:
service@solivawear.com
Company Name: Stellar Thread LLC
Company Address: 789 Sherman St UNIT 231,Denver, CO 80203
EIN: 41-3076746