PAYMENT POLICY

Effective Date: August 3, 2026

Thank you for shopping with Dwbase. This Payment Policy explains how payments are handled when you place an order at https://dwbase.com. It should be reviewed together with our Terms of Service, Shipping Policy, Returns and Cancellation Policy, Refund Policy, Privacy Policy, FAQ, and Contact Us page.

This Payment Policy is issued by Qingdao Ruimeng Beier Clothing Co., Ltd., the legal entity that operates the Dwbase brand and the website https://dwbase.com.

1. Accepted Payment Options

At checkout, the payment methods that may be offered include Visa, Mastercard, American Express, Discover, and any other choices shown at the time of purchase.

The exact payment options displayed to you depend on your billing country or region, shipping destination, currency, card type, and device. Only the payment methods shown at checkout may be used for that order. We do not accept payment methods that are not displayed at checkout.

2. Payment Handling and Charges

Payments are processed through secure systems. Unless a separate fee is clearly shown at checkout before you confirm payment, processing costs are not added as an extra charge to your order total.

All prices are displayed in United States dollars (USD) unless otherwise stated. Shipping fees, taxes, duties, and any other applicable charges will be shown at checkout where available. International orders may also be subject to customs duties, import taxes, brokerage fees, or other destination charges. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient. Please see our Shipping Policy for more information.

3. Currency Conversion and Bank Fees

If your card or payment account is in a different currency, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges. Dwbase does not control these charges and cannot refund them. The final amount charged to you may vary based on your payment provider’s exchange rate and fees.

4. Authorizing Payment and Billing

When you place an order, you authorize your selected payment method to be charged for the order total shown at checkout. Depending on the payment method and provider, payment may be captured immediately or after order review.

Submitting an order does not automatically mean that the order has been accepted. We may review, limit, or cancel an order for legitimate reasons, including:

• product unavailability;

• pricing, description, or availability errors;

• payment or authorization problems;

• suspected fraud or unauthorized activity;

• delivery restrictions;

• unusually large or duplicate orders; or

• orders that appear to be intended for unauthorized resale.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

5. Protecting Your Payment Information

We take payment security seriously. Payment card details are processed by our payment processor and its payment partners. We generally do not store complete payment-card numbers or card security codes.

We may receive limited payment-related information, such as payment status, transaction ID, payment method, and the last few digits of your card, so that we can manage your order, provide customer support, prevent fraud, and process refunds. Please see our Privacy Policy for more information about how we collect, use, and protect your personal information.

6. Declined, Failed, or Pending Payments

If your payment is declined, fails, remains pending, or requires additional verification, your order may not be processed until the issue is resolved. You may need to retry payment, use another payment method, or contact your bank or payment provider.

If you believe a payment was taken but your order was not confirmed, please contact us with your order number and the email address used to place the order. We will check the payment status and help as quickly as possible.

7. Changing or Canceling Orders

If you need to change or cancel your order, please contact our customer service team as soon as possible at service@dwbase.com, and include your order number.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that changes or cancellations can be made. If cancellation is approved before processing, production, or shipment has started, we will normally refund the eligible amount to your original payment method.

Please also see our Returns and Cancellation Policy for more information.

8. Refund Process

Approved refunds are processed under our Refund Policy and will normally be issued to your original payment method.

Approved refunds will normally be issued within 5–10 business days after approval. Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

Original shipping fees are refundable only if the return is due to our error, such as a wrong, damaged, defective, or incomplete item, or where otherwise required by law. For change-of-mind returns, original shipping costs are non-refundable. Customs duties, import taxes, brokerage fees, or other charges imposed by government authorities, carriers, or third parties are not refundable by Dwbase.

Please see our Refund Policy for full details on refund eligibility, amount, method, and timing.

9. Payment Disputes and Chargebacks

If you have a problem with a payment or order, please contact us first so we can try to resolve it quickly. We are happy to help with order status, refunds, returns, or payment questions.

If you initiate a chargeback or payment dispute, we may need to provide relevant order and payment information to our payment processor, the bank, or the payment provider as part of the dispute process.

10. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our payment methods, service providers, business practices, or legal requirements. The revised version will be posted on this page with a new effective date. Changes will apply prospectively unless otherwise required by law.

11. Contact and Company Information

If you have any questions about payments, please contact us. When contacting us about an existing order, please include your order number and the email address used to place the order.

Customer Service Email:
service@dwbase.com

Store Website:
dwbase.com

Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Please contact us by email or through the store backend. We will reply as soon as possible.

Brand:
Dwbase

Store Operator:
Qingdao Ruimeng Beier Clothing Co., Ltd.

Legal Entity:
Qingdao Ruimeng Beier Clothing Co., Ltd.

Registered Address:
No. 91 Jiujiang Road, Wangcheng Subdistrict Office, Laixi City, Qingdao City, Shandong Province
Country: China

Unified Social Credit Code:
91370285MAKCR4CY72

For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 43-XNP-2
Warehouse: Menlo Worldwide Logistics – Suite 209
801 Swan Drive
Smyrna, TN 37167
United States

Dwbase is operated by Qingdao Ruimeng Beier Clothing Co., Ltd., which is responsible for the operation of the online store dwbase.com, order processing, customer service, and related ecommerce activities.